Compare Vivid Seats and Gametime get-in prices for every NFL game on TicketScanner’s NFL page.
Vivid Seats Reviews: 4.3 on Trustpilot, and Where Its Prices Beat Gametime
by TicketScanner Team
Update:
Key Takeaways
- Vivid Seats scores 4.3 on Trustpilot from 121,506 reviews, by far the largest review base of the five resale sites we checked.
- All 60 of its newest Trustpilot reviews came through a Vivid Seats invitation, and 50 had no complaint.
- In TicketScanner price data, Vivid Seats had the lower get-in price in 58.8% of 8,327 daily NFL price checks.
- Recent complaints were about getting tickets into an app, so open your tickets as soon as they arrive and compare both sites again near game day.
Vivid Seats reviews: the short answer
Vivid Seats has a 4.3 out of 5 rating on Trustpilot from 121,506 reviews and a 4.75 rating on the App Store. All 60 of its newest Trustpilot reviews were invited, short and mostly positive, so they say little about orders that go wrong. On price, TicketScanner price data shows it was lower than Gametime more often for NFL and NHL games, and less often for NBA and MLB.
| Site | Trustpilot score | Trustpilot reviews | App Store rating |
|---|---|---|---|
| Vivid Seats | 4.3 | 121,506 | 4.75 |
| Gametime | 4.4 | 10,090 | 4.66 |
| SeatGeek | 4.2 | 17,434 | 4.86 |
| StubHub | 4.1 | 27,647 | 4.76 |
| TickPick | 4.7 | 5,507 | 4.85 |
Source: Trustpilot and the US App Store, recorded Oct. 8, 2026.
Vivid Seats on Trustpilot
Vivid Seats has 121,506 Trustpilot reviews, 38,342 of them from the last 12 months. That is more than the other four sites we checked combined.
The stars: 70.3% five-star and 10.5% one-star. Trustpilot shows that Vivid Seats replied to 94.5% of its negative reviews, 4,107 of 4,345, and that it takes about 24 days on average to reply.
Who writes Vivid Seats’ recent reviews
Every one of the 60 newest English reviews arrived through a Vivid Seats invitation. None was written by someone who came to Trustpilot on their own. Invited reviews come in fast enough that these 60 covered only Oct. 7 to Oct. 8, 2026. Most were a few words long, and Vivid Seats posted a reply on 52 of them.
At the other sites, uninvited reviews skewed to one or two stars:
| Site | Uninvited reviews in latest 60 | One or two stars |
|---|---|---|
| Vivid Seats | 0 | 0 |
| StubHub | 20 | 19 |
| SeatGeek | 16 | 15 |
| Gametime | 4 | 3 |
| TickPick | 3 | 2 |
Source: Trustpilot’s review source tag on each site’s 60 most recent English reviews, Oct. 8, 2026.
Companies are allowed to invite buyers, and invited buyers are real customers. Score differences between the sites may partly reflect how many reviews each company invites. To see how Vivid Seats handles problem orders, read the one-star reviews on its page, not only the newest.
What the 60 most recent reviews say
| Main topic | Reviews (of 60) |
|---|---|
| Positive or no complaint | 50 |
| Tickets late, missing or hard to find | 5 |
| App or site bugs | 3 |
| Account or payment | 1 |
| Seat different from the listing | 0 |
| Fees or price at checkout | 0 |
| Other | 1 |
Source: Vivid Seats’ Trustpilot page, 60 most recent English reviews, read Oct. 8, 2026.
Most complaints involved problems accessing or receiving tickets. A Trustpilot reviewer wrote, “I have to download the vivid app AND Ticketmaster to download my tickets.” Other reviewers said they could not find their tickets or a parking pass in the app, and one wrote, “Did not receive electronic order.” One reviewer said they had to pay three times.
The most common positive theme was price. A Trustpilot reviewer wrote, “The price included all fees and the app was easy to use.” Vivid Seats event pages state that all prices include fees, and Vivid Seats does not publish a fee rate. Sales tax can still be added at checkout, depending on the state. Our Vivid Seats fees guide covers what is in the shown price.
Vivid Seats app reviews
On the US App Store, Vivid Seats rates 4.75 from 403,929 ratings, with 2.4% one-star. On Google Play it rates 4.7 from 38.3K reviews and has 5M+ downloads. All five sites rate between 4.66 and 4.86 on the App Store, where apps can ask users for a rating. App Store review text was not available to us.
Beyond reviews: how Vivid Seats prices compared
TicketScanner price data shows something reviews cannot: how often Vivid Seats had the lower fee-included get-in price than Gametime for the same game on the same day.
| League | Daily checks (games) | Vivid Seats lower | Gametime lower |
|---|---|---|---|
| NFL | 8,327 (263) | 58.8% | 31.6% |
| NHL | 38,659 (1,066) | 45.4% | 36.2% |
| MLB | 3,780 (244) | 34.2% | 44.5% |
| NBA | 16,993 (940) | 30.3% | 45.2% |
| League | Period | Same price |
|---|---|---|
| NFL | July 29 to Oct. 7 | 9.6% |
| NHL | Aug. 29 to Oct. 6 | 18.3% |
| MLB | July 12 to Sept. 26 | 21.3% |
| NBA | Aug. 29 to Oct. 5 | 24.5% |
Source: TicketScanner price data, 2026. Percentages use daily price checks as the base. Leagues are not combined.
Across the four leagues, that is 67,759 daily price checks on 2,513 games. Most NBA checks are listed prices for upcoming games: only 11 NBA games had been played, all preseason. NFL games include the preseason.
Timing changed which site was lower more often
A month or more before completed games, Vivid Seats was lower more often: in 72.1% of only 86 NFL checks on 15 games, and in 62.8% of 323 NHL checks on 62 games.
In the final three days (game day and the three days before), Gametime had the lower price more often in every league. For NFL regular-season games only, its lead was smaller: 48.9% against Vivid Seats’ 41.6% of 178 checks on 56 games. The 36 NFL preseason games leaned harder to Gametime. Completed NHL games in the data were mostly played Sept. 19 to Oct. 5, 2026.
| Window (completed games) | Daily checks | Vivid Seats lower | Gametime lower |
|---|---|---|---|
| NFL, over 30 days out | 86 | 72.1% | 22.1% |
| NFL regular season, final 3 days | 178 | 41.6% | 48.9% |
| NHL, over 30 days out | 323 | 62.8% | 21.4% |
| NHL, final 3 days | 372 | 35.2% | 51.6% |
| Same 62 NHL games, final 3 days | 165 | 49.1% | 41.2% |
Source: TicketScanner price data. The rest of each row is the share where both sites had the same price.
These time periods cover different groups of games. In the 62 NHL games tracked both a month out and in the final three days, Vivid Seats was still lower more often in the final three days. So the late Gametime lead shows up across all games but not within the same NHL games. Check both sites, early and again close to the game.
Teams where Vivid Seats was usually lower
For New York Rangers home games, Vivid Seats had the lower get-in price in 85.1% of 1,231 daily checks. For Brooklyn Nets home games it was 77.6% of 522 checks; those are listed prices for upcoming games. See the Rangers and Nets pages for current prices.
The gap was usually small
Lower more often does not mean much lower. In NFL checks, the median gap between the two sites was 3.9%, or $4. The lowest listing can also be standing room: at two Cowboys games we checked on Oct. 8, Gametime’s cheapest listing was standing room. Compare the seat, not only the price. Our Gametime vs Vivid Seats comparison has the full breakdown, and which ticket site has the lowest fees covers checkout totals.
How we measured
> On Oct. 8, 2026, we recorded each site’s public rating and review count on Trustpilot, the US App Store and Google Play. We then read the 60 most recent English reviews on Trustpilot and sorted each one by its main complaint (delivery or transfer, refunds, fees at checkout, invalid tickets, customer service, app bugs, seat different from the listing, account or payment) or as positive. Sixty reviews cover only a few days, so they show what people are writing now, not the whole history. Reviews are the writers’ own claims, which we did not verify. App Store review text could not be retrieved, so it is not included.
> TicketScanner records the lowest listed price (the get-in price) for each tracked game once a day, around 9 a.m. ET, on each site it compares. These are the prices the sites show with their fees included; depending on the site and the state, sales tax may already be in the price or added at checkout. We compared Gametime and Vivid Seats only when both sites had a price for the same game on the same day. Each of those matches is one daily price check, and percentages use daily price checks, not games, as the base. Different time windows include different games, so compare windows with care. Listings named as season tickets or parking were excluded, but the lowest listing can still be a standing-room or other non-seat ticket. Source: TicketScanner price data.
Data as of Oct. 8, 2026 (prices recorded through Oct. 7, 2026).
FAQ
What do recent Vivid Seats reviews complain about most?
Getting tickets into hand. In the 60 most recent Trustpilot reviews, five were about tickets that were late, missing or hard to find in the app, and three were about app or site bugs. None named fees or seats as the main problem.
How many recent Vivid Seats reviews were invited?
All 60 of the most recent English Trustpilot reviews came through a Vivid Seats invitation, and 45 of them were five stars. They covered about a day and a half.
Is Vivid Seats cheaper than Gametime?
It depends on the league and the timing. In TicketScanner price data, Vivid Seats was lower in 58.8% of daily NFL price checks and 45.4% of NHL checks, while Gametime was lower more often for MLB and NBA. Gametime also led in the final three days across all games, so check both.
How does Vivid Seats’ App Store rating compare with Trustpilot?
Vivid Seats rates 4.75 on the US App Store from 403,929 ratings and 4.3 on Trustpilot from 121,506 reviews. The two measure different groups of people, so neither is the single true score.
Does Vivid Seats include fees in its prices?
Vivid Seats event pages state that all prices include fees. Sales tax can still be added at checkout, so compare the final total.
Check get-in prices on TicketScanner’s NHL page before you buy.
Sources
- https://www.trustpilot.com/review/www.vividseats.com (TrustScore 4.3, 121,506 reviews, 38,342 in the last 12 months, star counts, reply count 4,107 of 4,345, 60 most recent English reviews and their source tags)
- https://www.trustpilot.com/reviews/6ac6f560d66d8d7f6c111a39 (review quote, Oct. 8, 2026)
- https://www.trustpilot.com/reviews/6ac6dc0672ff55f75df4bd5c (review quote, Oct. 8, 2026)
- https://www.trustpilot.com/reviews/6ac6e8c94717c0694c35fef2 (review quote, Oct. 8, 2026)
- https://www.trustpilot.com/review/www.stubhub.com (StubHub comparison figures)
- https://www.trustpilot.com/review/seatgeek.com (SeatGeek comparison figures)
- https://www.trustpilot.com/review/gametime.co (Gametime comparison figures)
- https://www.trustpilot.com/review/tickpick.com (TickPick comparison figures)
- https://apps.apple.com/us/app/vivid-seats-buy-tickets/id963355757 (App Store rating, rating count, star split)
- https://play.google.com/store/apps/details?id=com.vividseats.android&hl=en_US&gl=US (Google Play rating, review count, downloads)
- https://www.vividseats.com/washington-capitals-tickets-capital-one-arena-10-9-2026/production/7301422 (event page statement that prices include fees)
- https://support.vividseats.com/support/solutions/articles/1000210417-how-are-ticket-prices-determined- (sellers set prices; no fee rate given)
- https://www.ftc.gov/business-guidance/resources/rule-unfair-or-deceptive-fees-frequently-asked-questions (taxes may be left out of the up-front total)
About TicketScanner
TicketScanner is an independent ticket price comparison platform built to help fans find the cheapest tickets available online. We aggregate publicly available ticket listing data from multiple marketplaces and present it in a structured, easy-to-compare format.
TicketScanner does not sell tickets and does not process payments. Instead, we provide pricing insights and redirect users to third-party marketplaces where transactions are completed.
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StubHub Fees: How StubHub Sets Its Buyer Fee and What Gets Added at Checkout
At StubHub’s checkout for five games, fees were a median 19.7% of the seller’s price on the cheapest seat, with tax on its own line. What StubHub says.
Ticketmaster Fees: The Service Fee, the Facility Charge and What Gets Added at Checkout
Ticketmaster’s up-front price includes face value and required fees; tax and some delivery fees come at checkout. What its help pages say, line by line.