SeatGeek Reviews: 4.2 on Trustpilot, and the Seat and Billing Complaints in 60 Recent Reviews

TicketScanner compares Gametime and Vivid Seats prices daily; see today’s lowest NFL prices on TicketScanner’s NFL page.

SeatGeek reviews: the short answer

SeatGeek rates 4.2 out of 5 on Trustpilot from 17,434 reviews and 4.86 on the App Store from 1,078,648 ratings. App users rate it highly. Of its 60 newest Trustpilot reviews, 42 were positive, and the reviewers who complained described tickets that did not arrive, seats that were not as listed and cards charged twice.

Site	Trustpilot score	Trustpilot reviews	App Store rating
SeatGeek	4.2	17,434	4.86
StubHub	4.1	27,647	4.76
Vivid Seats	4.3	121,506	4.75
Gametime	4.4	10,090	4.66
TickPick	4.7	5,507	4.85

Source: Trustpilot and the US App Store, recorded Oct. 8, 2026.

SeatGeek on Trustpilot

SeatGeek’s Trustpilot page has 17,434 reviews, 2,776 of them from the last 12 months. Its 60 newest English reviews were posted Oct. 2 to Oct. 8, 2026.

Ratings are polarized: 75.1% five-star and 13.9% one-star. Trustpilot shows that SeatGeek replied to 47.9% of its negative reviews, 208 of 434, and that it takes about nine days on average to reply.

Site	Replies to negative reviews (Trustpilot figure)
SeatGeek	208 of 434
Gametime	658 of 712
Vivid Seats	4,107 of 4,345
TickPick	97 of 114
StubHub	0 of 2,098 (period not stated)

Source: each company’s Trustpilot page, Oct. 8, 2026. Trustpilot does not say which period these counts cover.

Gametime, Vivid Seats and TickPick each reply to more than 85% of negative reviews there. SeatGeek answers about half.

What the 60 most recent reviews say

We read SeatGeek’s 60 newest English Trustpilot reviews and sorted each by its main complaint.

Main topic	Reviews (of 60)
Positive or no complaint	42
Tickets late, missing or hard to receive	9
Account or payment	4
Seat different from the listing	3
Refund or cancellation	1
Invalid ticket	1
Customer service	0
App or site bugs	0
Fees or price at checkout	0

Source: SeatGeek’s Trustpilot page, 60 most recent English reviews, read Oct. 8, 2026.

Customer service was never the main complaint, but it was the second complaint in seven reviews: a reviewer with a delivery or payment problem who then said they could not get it fixed. Reviewers described agents who escalated the case again and again, and no phone line.

Tickets that did not arrive

Late or missing tickets were the main complaint in nine of the 60. A Trustpilot reviewer wrote, “I paid over $400 for tickets and never received them from the seller!” Other reviewers said tickets were still missing hours before the event, or that tickets went to an old email address.

One reviewer said they bought a parking pass and was unable to use it because it had to be printed.

If your tickets have not shown up in your account a day before the event, contact support then. Keep screenshots of the listing and your order, and check that the email on your account is the one you use now.

Seats that did not match the listing

Three of the 60 reviews said the seats were not what the reviewer expected. Two were about standing-room tickets. A Trustpilot reviewer who bought tickets for a Seahawks game wrote, “there was no indication or statement saying the seats were standing only.” Another said they bought standing-room tickets by mistake because the listing did not make it clear, while other listings at the same stadium did. The third called the seat description deceptive.

The same week, a five-star reviewer praised SeatGeek’s seat view: “See the actual seats, not just the highlighted row!”

Standing room turns up on other resale sites too. When we opened Gametime listings for two Cowboys home games on Oct. 8, the cheapest listing at both was standing room (see our Gametime vs Vivid Seats comparison). Before you pay, read the listing notes for “standing room,” “SRO” or “general admission” and confirm a row and seat number.

Charged twice

Four of the 60 reviews were account or payment problems, and three reviewers said they were charged twice. One said a first attempt was declined, a second order went through and both were charged. Another said one set of tickets was charged twice, and a third said parking was charged twice.

A Trustpilot reviewer wrote, “I was charged twice for my tickets.” The reviewer added that two weeks of online chat had not fixed it. The fourth review in this group came from a seller who said SeatGeek asked for a Social Security number before paying out.

If a payment fails at checkout, check your card statement before you try again. These were three reviews out of 60, not a measured rate.

What SeatGeek reviews say about fees

No review in the 60 named fees as the main complaint. One praised how SeatGeek shows them. A Trustpilot reviewer wrote that they liked seeing “the actual dollar amount including fees right from the get go so no confusion.”

No SeatGeek fee rate was confirmed on an official page. Our SeatGeek fees guide covers what SeatGeek says about its prices, and which ticket site has the lowest fees puts it next to the other sites.

Who writes SeatGeek’s reviews

Of SeatGeek’s 60 newest reviews, 44 came through a company invitation and 16 were written without one. Fifteen of the 16 uninvited reviews were one or two stars. Of the 44 invited reviews, two were.

Site	Uninvited reviews in latest 60	One or two stars
SeatGeek	16	15
StubHub	20	19
Gametime	4	3
TickPick	3	2
Vivid Seats	0	0

Source: Trustpilot’s review source tag on each site’s 60 most recent English reviews, Oct. 8, 2026.

Score differences between the sites may partly reflect how many reviews each company invites.

SeatGeek app reviews

Store	SeatGeek rating	Ratings or reviews
US App Store	4.86	1,078,648 ratings (0.8% one-star)
Google Play (US)	4.5	45.2K reviews, 5M+ downloads

Source: US App Store listing and Google Play listing, recorded Oct. 8, 2026.

SeatGeek’s 0.8% one-star share on the App Store is the lowest of the five sites. All five rate between 4.66 and 4.86 there, where apps can ask users for a rating. App Store review text was not available to us, so it is not part of the complaint counts.

TicketScanner does not record SeatGeek prices, so we cannot say how often it is cheaper. For a price comparison of the two sites TicketScanner tracks, see Gametime vs Vivid Seats.

How we measured

> On Oct. 8, 2026, we recorded each site’s public rating and review count on Trustpilot, the US App Store and Google Play. We then read the 60 most recent English reviews on Trustpilot and sorted each one by its main complaint (delivery or transfer, refunds, fees at checkout, invalid tickets, customer service, app bugs, seat different from the listing, account or payment) or as positive. Sixty reviews cover only a few days, so they show what people are writing now, not the whole history. Reviews are the writers’ own claims, which we did not verify. App Store review text could not be retrieved, so it is not included.

Double charges and standing-room complaints were counted by reading every review in those two groups. Invited and uninvited counts use the source tag Trustpilot attaches to each review.

Data as of Oct. 8, 2026.

FAQ

What do recent SeatGeek reviews complain about most?

Late or missing tickets, the main complaint in nine of the 60 most recent Trustpilot reviews. Account or payment problems came next with four, then seats different from the listing with three. Slow customer service was the second complaint in seven.

How many recent SeatGeek reviews were invited?

Of the 60 most recent English Trustpilot reviews, 44 came through a SeatGeek invitation and 16 did not. Fifteen of the 16 uninvited reviews were one or two stars.

How does SeatGeek’s App Store rating compare with Trustpilot?

SeatGeek rates 4.86 on the US App Store from 1,078,648 ratings and 4.2 on Trustpilot from 17,434 reviews. The two measure different groups of people, so neither is the single true score.

What did reviewers say about standing-room tickets on SeatGeek?

Two of the 60 recent reviewers said standing-room tickets were not clearly marked. We did not check those listings. Read the listing notes and confirm a row and seat number before you buy.

What should I do if SeatGeek charged me twice?

Check your card statement first, since a declined attempt may still show as pending. Then contact SeatGeek with both order or transaction numbers. Three of 60 recent Trustpilot reviewers said they were charged twice.